Last updated 28 October 2026
Solcerta is a membership service. For as long as your membership is active we provide written, independent analysis of solar, battery and EV charger quotations and of your existing installation, together with written answers to your questions, scheduled performance checks, monitoring of the warranty, tariff and export dates you have given us, and, on the memberships where it is published, review of your bills and export settlements and help putting your monitoring account into your own name. Each membership and what it includes is described on our website.
We never request or hold passwords to your installer, monitoring or supplier accounts. Where we help you take ownership of a monitoring account, we tell you what to ask for and draft the request; you make it yourself.
We do not sell, install or maintain any product, and we receive no commission or payment of any kind from any installer, manufacturer, supplier or finance provider.
Our analysis reflects the information you give us. You confirm that the documents and details you submit are accurate and yours to share. If key information is missing or wrong, our conclusions may be wrong.
The documents you send us usually contain personal information: your name and address on a bill, a meter or account number, a contract, or photographs that show your home. You send them so that we can analyse them, and we use them only for that. They are never shared with installers or anyone else, and we delete them on request. Please remove anything you would rather we did not see before you send it, and do not send us documents about another person without their knowledge.
All prices shown on our website include VAT. The price displayed is the amount payable; nothing further is added at checkout. Business customers may provide a valid VAT number at the payment step, in which case the supply is treated according to the applicable place-of-supply rules. Payment is processed by Stripe.
Membership is a recurring subscription which renews automatically at the price published at the time of renewal until you stop it. Prices shown per month on our website are the monthly equivalent of the yearly price and are billed once a year in advance; a month-to-month option is published alongside them at a higher monthly price and is billed each month.
You may withdraw from your membership within 14 days of joining and receive a refund. Where you asked us to begin immediately and part of the service has already been supplied, we may deduct a proportionate amount for what was supplied, as the Consumer Rights Directive permits. This 14-day right is not reduced by anything else in these terms.
After that 14-day period, your membership continues to the end of the period you have paid for. We do not refund part of a period that has begun. You may stop your membership renewing at any time before your renewal date, by email or from your account; your membership then ends when the paid period ends. We will contact you before each renewal.
Memberships cannot be swapped part-way through a period. Each is a separate subscription. To change, you take out the membership you want; the one you are already on continues to the end of the period you have paid for unless you stop it renewing. On request we transfer your file, documents and history to the new membership so nothing is lost or repeated.
Entitlements are those published on our website for your membership at the time you joined or last renewed, and are subject to the system size stated there. One membership covers one system at one address.
Written questions are limited to one per calendar month on Sunrise, two on Daylight and three on Full Sun. Unused questions do not carry over to the following month. We aim to answer within 72 hours, measured from the point we have the information needed to answer; this is a target, not a guarantee. Questions about a report we have already issued to you do not count against the allowance.
Quote analysis covers up to two quotes on Sunrise, three on Daylight and five on Full Sun in each membership year, and does not use up your written questions. Quotes must be submitted together, in a single upload or a single email; they are answered in one combined written report, not one report per quote. Written reports are issued within 30 days of our holding everything needed to produce them.
Performance checks are provided at the frequency published for your membership: once per membership year on Sunrise and Daylight, and twice on Full Sun. Your first quote report and your first performance check are each issued within 30 days of our holding everything needed to produce them. On Full Sun, the second performance check is issued within 30 days of the start of the seventh month of your membership.
Items described on our website as available on written request — the transfer of a monitoring account, the annual report on a decision of your choosing, and the document prepared for a sale — are provided once per membership year on your emailed request, and are not produced automatically.
Benefits described as beginning at month 13, including the year-on-year record and the referral discount, require a membership that has been continuously active for twelve months.
The second-home discount applies to a further membership for an additional property owned by the same member, is issued as a discount code or a personalised payment link once ownership has been evidenced to us, and applies only while both memberships are active. The referral discount is issued as a discount code or a personalised payment link once the referral has been verified, applies to your own membership from month 13 onwards, may be claimed once for one new member only, does not accumulate if more than one person joins on your recommendation, and has no cash value.
We may change membership benefits or price for future periods. If we do, we will tell you before your next renewal, and you may cancel before it takes effect.
Any figure we publish or write for you is an estimate, drawn from published industry research and from the documents you supply. It is not a promise of a particular saving or outcome. Your result depends on your system, tariff, location and behaviour, and every report states the assumptions behind its numbers so you can check them.
What we provide is written analysis and opinion, based on the documents and information you give us. It is possible that a report arrives late, does not cover something you expected, or reaches a conclusion you disagree with. Where that happens, tell us: we will look at it again and, if we agree, correct or reissue the work at no charge. Correction is the only remedy we offer. A report you did not find useful, an answer you disagree with, a question you chose not to ask, or any part of your membership you did not use during the period is not a basis for a refund, and your membership continues to the end of the period you have paid for.
To the extent permitted by law, our total liability in connection with your membership is limited to the amount you have paid for the current membership period. We are not liable for decisions you take, for the performance of any installer or product, or for losses arising from information you did not provide. Nothing here limits your statutory rights as a consumer, or our liability for death, personal injury or fraud.
Everything we write for you is for your own use. You may share it with your installer, household or advisers. You may not resell or republish it.
Solcerta is a trading name of GLOBAL ENERGY HUB SRL, a limited liability company registered in Romania, with its registered office at Str. Verzișori 6, Bl. D, Ap. B118, Sector 4, 040301 București, entered in the trade register under J2025084553008 and holding tax identification number 52832342. Written enquiries reach us at office@solcerta.com. These terms form the agreement between you and that company, and any notice you give under them should be sent to that address or email.
Romanian law applies. As a consumer you keep the protection of the mandatory laws of your country of residence, and you may use the EU Online Dispute Resolution platform.
We may update these terms. The version in force is the one published when you join or renew.