Privacy notice

Last updated 28 October 2026

What we collect

Your name, email address and, if you give it, your phone number.
Your address or postcode, used to model sunlight at your location.
Documents you upload: quotations, bills, contracts, production data and photographs of your property.
Details about your system, tariff and household that you enter in our forms.

Payment is handled by Stripe. We never see or store your card details.

The documents you upload often carry more than the numbers we need: your name and address on a bill, a meter or supplier account number, a contract, or photographs that show your home and your neighbours' property. We use them only to produce the analysis you asked for, we do not publish them, we never pass them to installers or any other company, and we remove them when you ask. Please do not upload documents belonging to someone else without telling them.

Why we use it

To provide your membership: analysis, answers, checks and date monitoring	Performance of our contract with you
To contact you about your membership, including before a renewal	Performance of our contract with you
To meet accounting and tax obligations	Legal obligation
To improve our analysis methods and price benchmarks, using anonymised, aggregated data only	Our legitimate interest

We do not use your data for advertising and we do not sell it.

Who we share it with

Only the providers we need to operate: Stripe for payment, Tally for forms and uploads, and our email and hosting providers, each processing data on our instructions.

We never share your details with installers, manufacturers, suppliers or lead-generation companies.

How long we keep it

Your documents and everything we write for you: kept on your file for as long as your membership is active, so we can answer your questions and build on previous analysis. You can ask us to delete them at any time.
After your membership ends: kept for a reasonable period in case you return, then removed.
Accounting records: as long as Romanian law requires.

Where it is held

Within the European Economic Area wherever possible. Where a provider processes data outside the EEA, it does so under the European Commission's standard contractual clauses.

Who is responsible for it

The controller of your personal data is the company that operates Solcerta. Solcerta is a trading name of GLOBAL ENERGY HUB SRL, a limited liability company registered in Romania, with its registered office at Str. Verzișori 6, Bl. D, Ap. B118, Sector 4, 040301 București, entered in the trade register under J2025084553008 and holding tax identification number 52832342. Written enquiries reach us at office@solcerta.com. Any request about your data should be sent to that email address.

Your rights

You can ask us for a copy of your data, or to correct it, delete it, restrict how we use it, or object to our use of it. Email office@solcerta.com and we will respond within one month. If you are unhappy with our response you can complain to your national data protection authority; in Romania this is ANSPDCP.

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